Experience the difference
with us
We partner with the world’s leading brands to help them strengthen their customer experience, protect their brand reputation, and drive improved revenue!
Our ApproachWe partner with the world’s leading brands to help them strengthen their customer experience, protect their brand reputation, and drive improved revenue!
Our Approach
The Shopper Force is a customer experience research and advisory firm. Our measurement specialists will design an ideal program to address your measurement objectives and meet your budget.
Our custom strategies and programs, deep analytics, and advisory services bring you a clear path forward. We work with your team to evaluate.
We work with your team to evaluate, and then, modernize, update, and apply the latest techniques and designs to your existing digital environment.
Many Shopper Force Clients chose to measure their direct competitors at the same frequency than they measure their own stores.
Specialization allows the company to be more in tune with its customers’ individual and unique needs associated with mystery shopping programs.
The Shopper Force is used to measure and improve the quality of the overall experience provided by any business focussed on delivery great customer service.
Whether you are selling products online, or simply giving information about a service, a professional, functional, and inviting website is critical in order to reach a rapidly growing base of potential customers and run a business.
Execution across the entire customer journey matters. Evaluate the customer experience on a continuous basis across all touch points to understand strengths and opportunities and react quickly to customer concerns.
Understand the employee experience across the entire employee lifecycle to drive continuous improvement while caring for employees by offering support channels, recognition, and rewards.
Through the Shopper Force merchandising services, brand standard compliance can be audited, evaluated, and corrected across multiple channels, providing you with a full-service solution to measure and act on merchandising challenges.
This is our classic Mystery Shopping service where detailed, task-oriented assessments are required. Highly trained shoppers identify gaps between intended and actual experiences, across all customer touchpoints.
Inspect what you expect to ensure brand standards are being met across all of your locations to empirically evaluate the execution of your brand standards, training efficacy, legal compliance, merchandising effectiveness, and pricing execution.
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We work with you to develop a program that provides actionable feedback and focuses on your organization's goals and key performance indicators.
FIND OUT HOW CUSTOMERS EXPERIENCE YOUR BRAND
Compliance and Brand Protection
Implementation of Customer Satisfaction Standards
Training Effectiveness
New Product Introductions and Sampling
Relationship / Longitudinal (shopper reports)
QUALITY REPORTING IS OUR GENERAL COMMITMENT TO YOU
Point of Purchase Materials
Operations and/or Facilities
Compliance Audits
Consumer Electronics
Evaluation & Measurement
Retailers of All Types
CREATE LASTING CHANGE THROUGH TRANSFORMATION
No Long-Term Contract Required
Comprehensive Online Reporting and Analysis
Market Research & Fieldwork Agencies
Merchandising, Stocking and/or Pricing
Financial Services
We thanks for all our awesome testimonials! There are hundreds of our happy customers!
Let's see what others say about the Shopper Force!
"Great place to work, work at your own pace. Great opportunity for self-motivated individuals.This position allows you to schedule assignments based on convenience and interests.I work well independently and appreciate the freedom of managing my own schedule."
"The honesty, integrity, and respect for their employees is overwhelmingly evident. The Shopper Force exemplifies the meaning of a company built to support it's employees, while getting the job done right for their clients."
"This is easily the best company I’ve ever worked. The Shopper Force is a true leader and has built the best system I’ve seen yet. The opportunity for growth and earning is fantastic and he cares about his employees like his own family."
"Great place to work, work at your own pace. Great opportunity for self-motivated individuals.This position allows you to schedule assignments based on convenience and interests.I work well independently and appreciate the freedom of managing my own schedule."
"The honesty, integrity, and respect for their employees is overwhelmingly evident. The Shopper Force exemplifies the meaning of a company built to support it's employees, while getting the job done right for their clients."
"This is easily the best company I’ve ever worked. The Shopper Force is a true leader and has built the best system I’ve seen yet. The opportunity for growth and earning is fantastic and he cares about his employees like his own family."
